Privacy Policy

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

EBI Solutions LLC, doing business as ESJ Recovery (“we,” “us,” or “our”), does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services.

All text messaging originator opt-in data is kept strictly confidential.

This privacy notice describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:

  • Visit our website at https://esjrecovery.com/
  • Contact us through our website or other communication channels
  • Engage with us regarding our services, sales, marketing, or events

If you have questions or concerns about this policy, please contact us at:

Email: info@esjrecovery.com

Phone: +1 951-577-2049

SUMMARY OF KEY POINTS

This summary provides key points from our privacy notice.

Do we process any sensitive personal information?

No. We do not process sensitive personal information.

Do we receive information from third parties?

No. We do not receive information from third parties.

How do we process your information?

We process your information to:

  • Provide and improve our services
  • Communicate with you
  • Ensure security and fraud prevention
  • Maintain compliance with legal obligations

We only process your information when we have a valid legal reason to do so.

Do we share your personal information?

We do not share or disclose your personal information, except in rare situations such as:

  • Legal obligations
  • Business transfers such as mergers or acquisitions
  • When required to provide our services

SMS Data Protection

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared with subcontractors who assist in providing services (such as customer service), but SMS opt-in data and consent will never be shared with third parties.

1. INFORMATION WE COLLECT

We collect personal information that you voluntarily provide when interacting with our website or services.

Personal Information

The personal information we collect may include:

  • Name
  • Email address
  • Phone number
  • Physical address
  • Payment information when making a purchase or requesting services
  • Communication consent records (SMS or email opt-in timestamps)

Non-Personal Information

We may also collect:

  • IP address
  • Browser type
  • Device information
  • Website usage data
  • Cookies and tracking technologies

Customer Communication Records

We may keep records of:

  • Customer inquiries
  • Service requests
  • Appointment details
  • Customer feedback

2. HOW WE USE YOUR INFORMATION

We process your information to:

  • Provide and improve our services
  • Process transactions
  • Communicate with you regarding your inquiries
  • Maintain communication records and preferences
  • Prevent fraud and maintain security
  • Comply with legal requirements

3. SMS MESSAGING & COMPLIANCE

Text Message Platform Terms & Conditions

By opting into SMS messaging from ESJ Recovery (EBI Solutions LLC), you agree to receive text messages related to our services including:

  • Customer support
  • Service updates
  • Appointment confirmations
  • Important notifications

Opt-In Consent

  • Messages are sent only if you explicitly opt in
  • We maintain timestamped records of all opt-ins
  • We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions

You can stop receiving messages at any time by replying:

STOP

After sending STOP, you will receive a final confirmation message and will no longer receive SMS communications.

Message Frequency

Message frequency varies depending on your interaction with our services.

Support

For help, reply HELP or contact us at:

info@esjrecovery.com

+1 (909) 544-1068

Carrier Information

Standard message and data rates may apply.

Supported carriers include:

  • AT&T
  • Verizon
  • T-Mobile
  • Sprint
  • Most regional carriers

Carriers are not responsible for delayed or undelivered messages.

4. COOKIES AND TRACKING TECHNOLOGIES

We may use cookies and similar technologies to collect and store information about website usage.

Cookies help us:

  • Improve website performance
  • Understand user behavior
  • Enhance the user experience

You may adjust your browser settings to disable cookies if preferred.

5. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only as long as necessary to:

  • Provide our services
  • Fulfill transactions
  • Comply with legal obligations

Once the information is no longer needed, it will be securely deleted or anonymized.

6. HOW WE KEEP YOUR INFORMATION SAFE

We implement appropriate technical and organizational security measures to protect your personal information.

However, no internet transmission or storage system is completely secure, and we cannot guarantee absolute security.

7. YOUR PRIVACY RIGHTS

Depending on your location, you may have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Withdraw consent for data processing
  • Opt out of marketing communications

To exercise any of these rights, contact us at:

info@esjrecovery.com

You may also unsubscribe from marketing messages by:

  • Clicking unsubscribe in email communications
  • Replying STOP to SMS messages

8. DO-NOT-TRACK FEATURES

Some browsers offer Do-Not-Track (DNT) settings.

Currently, there is no universal standard for responding to these signals, and our website does not automatically respond to them.

9. PRIVACY RIGHTS FOR U.S. RESIDENTS

Residents of certain states (such as California, Colorado, Connecticut, and Virginia) may have additional privacy rights regarding access to and control of their personal information.

These rights may include:

  • Requesting access to personal information
  • Requesting deletion of personal information
  • Requesting corrections to inaccurate information
  • Opting out of targeted advertising or data sharing

To exercise these rights, contact us at:

info@esjrecovery.com

CONTACT US

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Friendly Business Name: ESJ Recovery

Legal Business Name: EBI Solutions LLC

Website: https://esjrecovery.com/

Email: info@esjrecovery.com

Phone: +1 951-577-2049